Returns

At PLNO, we take great pride in the quality, craftsmanship and presentation of every piece we create. Each garment is carefully inspected before it leaves our studio to make sure it meets our standards, and we want you to feel just as confident in your purchase as we are in the product itself.

Because of the nature of our products and the care that goes into every order, we are unfortunately unable to offer returns, refunds or exchanges for change of mind, incorrect sizing selected at checkout, or general dissatisfaction with style, colour or fit. We strongly encourage all customers to carefully review the size chart on each individual product page before completing their purchase, as this is the most accurate way to determine the right fit for you before you buy.

Faulty or Damaged Items

If your item arrives deformed, faulty or damaged, we will happily assess the issue and offer a replacement or store credit where appropriate. Please contact us within 7 days of receiving your order with your order number and clear photos of the issue so our team can review your claim as quickly as possible. Items that have been worn, washed, altered, or damaged through normal wear and tear are not considered faulty and will not be eligible under this policy.

Size Exchanges

While we don't offer refunds for incorrect sizing, we understand that sometimes a different size is needed. We're happy to facilitate a size exchange on eligible items, provided the item is unworn, unwashed, in its original condition with tags attached, and the request is made within a reasonable timeframe of delivery.

Please note that all shipping costs associated with a size exchange are the responsibility of the customer. This includes the cost of shipping the original item back to us, as well as the cost of shipping the replacement size back out to you. These shipping costs are non-refundable and are not covered by PLNO under any circumstances, regardless of the reason for the exchange.

To start a size exchange, please reach out via our Contact page with your order number and the size you'd like to exchange into, and our team will talk you through the next steps.

We appreciate your understanding of these policies — they allow us to continue offering carefully made, high-quality activewear at accessible prices.